Client Care
Resources
How dealing with a private watch dealer actually works: shipping, insurance, payment, and the fine print, in plain language.
What I'd want to know before buying.
Guide
Rolex Serial Number Lookup Guide
Decode any Rolex serial and date a watch to the year.
Guide
How to Spot a Fake Watch
Bezel font, crown weight, rotor sound, what we actually check.
Guide
Luxury Watch Market Price Index
Honest read of where prices are this quarter.
Guide
Watch Grading & Condition Guide
What 'mint,' 'unworn,' and 'pre-owned' really mean.
Guide
Expert Comparison Guides
Submariner vs GMT, Royal Oak vs Nautilus, when each makes sense.
Frequently Asked
How do you price my watch?+
Against real transaction data, what dealers are actually paying each other this week, not aspirational listing prices. You'll see the reasoning behind the number, not just the number.
Do you buy watches without box and papers?+
Yes. A full set commands a premium, but a correct, honest watch stands on its own merits. Every piece is authenticated in-hand regardless.
Can I see a watch before buying?+
In South Florida, yes, by appointment. Remote clients receive detailed photos, video, and a call walking through the piece before anything ships.
Do you take trades toward a purchase?+
Constantly. Trades are half the business. Send what you have and what you want, and you'll get transparent numbers on both sides of the deal.
Shipping & Insurance
How are watches shipped?+
FedEx Priority Overnight, fully insured for the sale price, signature required, in discreet unbranded packaging. Tracking goes to you the moment the label prints.
Who carries the risk in transit?+
We do. Every shipment is insured door to door, so you're never exposed while the piece is moving in either direction.
Do you ship internationally?+
Case by case, arranged individually with full insurance and correct customs documentation. Most business is domestic US.
Delivery & Collection
Can I collect in person?+
Yes, by appointment in South Florida. Many clients prefer to close a deal across the table; so do we.
How fast do sellers get paid?+
Same day as authentication clears: wire or check, your choice. No net-30, no consignment waiting game.
Terms & Conditions
Authenticity guarantee+
Every watch is guaranteed genuine, as described, with any service history and provenance we hold disclosed in full. If a piece is ever proven otherwise, it comes back at full price, with no time limit.
Returns+
Remote purchases carry a 48-hour inspection window from delivery: unworn, seals intact, full refund less shipping. In-person sales are final at the table.
Privacy+
Client identities, holdings, and transactions are never discussed, published, or shared. Discretion is a condition of every deal, in both directions.
Still have a question?
Ask directly, and you'll hear back from the dealer, not a help desk.
Get in Touch